Discreetness and privacy

  • Is my identity safe
    Your secret's safe with us! At Happy Mail, we're take the protection of your personal details seriously and all information are strictly confidential. We'll never share them with anyone unless it's essential for your transaction.

  • How does my package look?
    Very discreet! At Happy Mail, we've mastered the art of concealment. Your package will arrive in a bubble-protected envelope, with no indication of Happy Mail. To thwart prying eyes, we further wrap the contents in opaque paper. Even pesky family members who open the envelope to take a peek are clueless what the real content is.

    Your secret is safe with us!


  • Why are the products cheaper than elsewhere?
    As an online-only store and aren't burdened by the overheads of traditional stores.

    Say goodbye to inflated prices! We pass the savings directly to you, ensuring a fairer deal that leaves your wallet smiling. Plus, enjoy the cherry on top - no delivery fees! What you see is what you pay, without any hidden charges. 

  • Is it necessary to create an account?
    No mandatory account creation here. Simply proceed with direct payment via credit card or PayNow. But if you crave rewards and convenience, creating an account unveils a world of benefits.

    Earn points for every dollar spent, unlocking future discounts. Bid farewell to repetitive data entry and embrace hassle-free shopping. Plus, be in the know with exclusive member perks and updates. The freedom to choose, the joy of rewards!

Order and payments

  • How do I place an order?
    Simply add desired items to your cart, where you can review and adjust quantities. Then checkout directly from the cart and we'll do the rest!

  • How do I make payment
    We offer hassle-free payment options at Happy Mail. Choose from secure credit card payments (Visa, Mastercard, American Express) or PayNow.

  • Do I have to inform Happy Mail once PayNow transfer is made?
    Yes. This ensures us matching your order number and payment in a timely matter so we can get your secret package to you ASAP! 

    After payment, simply reply to the confirmation order email or email us at enquiry@happymail.sg with your order no. and that you've paid!



  • What locations do Happy Mail deliver to?
    We deliver to locations across Singapore using SingPost as our trusted logistics partner. Where SingPost's postmen can go, your package will be there!

    Unfortunately, we are unable to accept orders from overseas due to logistics, time, and cost constraints.

  • What are the delivery charges?
    We offer FREE delivery for the SingPost mail option, on orders above $9.90. As long as your shopping cart meets the threshold, the prices you see on our website are what you get, with no hidden additional charges for shipping your order!

  • How long does it take for the package to reach me?
    Once we've verified your payment, our lightning-fast staff springs into action, packing your package with care and sending it on its merry way via SingPost. Usually, it takes 2-3 working days for the goodies to reach your eager pants hands. But hey, remember, delivery times can be as mysterious as a thrilling romance novel, so we can't guarantee the exact arrival date.

    For some older estates in Singapore, the conventional mail boxes may not have a rear door that postmen can unlock with their master keys. For these, the package would be too large to insert through the mail box slot.

    The postmen will slip a delivery advice under your door, directing you to collect your secret goods at the nearest post office if no one's at home to collect it. No peeking neighbors allowed!

  • Will my package get lost in the mail?

    The chances of your package going on an unexpected vacation (AKA lost mail) via SingPost normal mail are incredibly slim. However, like a rare unicorn sighting, there's still a teeny-tiny risk.

    Unfortunately, if by some mysterious twist of fate, your package does go astray, we won't be able to offer refunds. In the vast majority of cases, it's simply a delay and the items eventually show up! We also include a return address so missing packages find their way back to us most of the time!

Cancellation, return and refund

  • Can I cancel my order after it is made?
    We're sorry to say that once you've hit that payment button, it's a done deal. We're like speedy delivery ninjas, eager to whisk your order off to you as quickly as possible. That means we usually ship out orders faster than you can say "refund."

    So please double-check your choices before sealing the deal. We're here to make you happy, but cancellations and refunds are a no-go once the payment has been done.

  • Can I get a refund if my package gets lost in the mail?
    Rest assured, since our humble beginnings in 2014, lost mail cases have been as rare as finding a needle in a haystack. We're talking a minuscule 0.1% or even less!

  • Can I get a refund after I receive my package?
    Because of the nature of our products, we're unable to offer refunds or exchanges once the package is in your hands. But fret not, our dedicated staff goes the extra mile to inspect and handle each package with the utmost care before it embarks on its journey to you.

    Rest assured, the products you receive from Happy Mail are sourced from authorised dealers right here in Singapore. They're the same ones who supply those fancy retail stores that charge a lot. So, you can trust that the items you ordered are safe, reliable, and absolutely genuine. It's like getting a slice of kinky retail heaven delivered right to your doorstep!


  • Are the products safe?
    Absolutely! The safety of our products is of utmost importance to us at Happy Mail. We source our products exclusively from authorised dealers right here in Singapore. These dealers are the very same ones who supply to the local retail stores you know!

    So, rest assured that the items you order from Happy Mail are held to the highest standards of safety, reliability, and authenticity. We want you to enjoy your shopping experience with complete peace of mind, knowing that the products you receive are just as safe and genuine as those you'd find in any retail store. Happy shopping, and stay safe!



  • How do points and rewards work?
    At Happy Mail, we love to show our appreciation to our loyal customers through our points and rewards program. Here's how it works:

    For every dollar you spend on your purchases, you earn one point. These points can be accumulated and used as discounts on your future purchases. We have an exciting conversion rate in place for you: 50 points entitle you to a discount of S$1 on your next purchase!

    So, the more you shop with us, the more points you'll earn, and the more savings you'll enjoy on your future orders. It's our way of saying thank you for choosing Happy Mail as your go-to online store. Start earning points and enjoy fantastic rewards on your next shopping spree with us!

  • How do I start accumulating points?
    By creating an account, all the points you earn from your Happy Mail purchases will be magically tagged to your profile. It's like having your very own points treasure chest!

    Once you've made your purchase and become a proud owner of awesome products, simply head over to the "My Account" page to see your shiny points in action. Watch them grow and imagine all the fantastic rewards you can unlock!

  • Will my points expire?
    Your points will expire after 6 months from your last purchase. So make sure to treat yourself to some Happy Mail goodies within that time frame to keep those points alive and kicking!

    But don't worry, we've got your back. In the event that we decide to end the Points and Rewards scheme (hope not!), any unused points at the termination date will still be valid for the next 6 months. It's like a bonus extension to score some sweet deals!

    Oh, and if we ever switch to a new Points and Rewards scheme (fingers crossed we won't!), your accumulated points will be transferred to the new scheme with a similar value. We'll make sure you don't miss out on those well-deserved rewards.

  • Can I exchange my points for cash?
    Unfortunately, we can't turn those points into cold, hard cash. Points are meant to be used as a discount on your next Happy Mail purchase, not for a cash exchange.



  • My questions are not answered by FAQs
    Do drop us a message at our ‘Contact us’ page or drop us an email at enquiry@happymail.sg. We will get back to you within a day.