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Help Centre

FAQ

Account

I have an account with Happy Mail but am not able to login (if you registered prior to 8 July 2019)

Discreetness and privacy

Is my identity safe

How does my package look?

Pre-ordering

Why are the products cheaper than elsewhere?

is it necessary to create an account?

Order and payments

How do I place an order?

How do I make payment?

Do I have to inform Happy Mail once internet banking transfer is made?

Delivery

What locations do Happy Mail deliver to?

What are the delivery charges?

How long does it take for the package to reach me?

Will my package get lost in the mail?

Cancellation, return and refund

Can I cancel my order after it is made?

Can I get a refund if my package gets lost in the mail?

Can I get a refund after I receive my package?

Products

Are the products safe?

Points and rewards

What do points and rewards work?

How do I start accumulating points?

Will my points expire?

Can I exchange my points for cash?

Others

My questions are not answered by FAQs